Mairlist Logger not recording input

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1

We’ve just installed logger onto our system to record our output as a legal requirement.

But we can’t get the logger to record the actual output, the sound card is installed and working, there is a audio feed going into the ‘line input’ because i can record it in windows sound recorder but for some reason the logger software just records and long hissing sound and not what actually is going into the computer.

I’ve tried 2 different computers, uninstalling and re-installing the sound card drivers but the fact i can record the output on another piece of software means that the logger software from mairlist is the problem.

Can anyone help? This is similar to what logger is actually recording http://www.youtube.com/watch?v=BLtpJebnfHU

2

Which output method are you using? DirectSound, WASAPI or ASIO? What kind of sound hardware is that anyway? Is it the same soundcard in either computer you tried?

Have you checked the recording settings wrt. sample rate? There is also a small “16 bit” checkbox that’s worth trying.

3

WDM direct sound, its a realtek sound card built in on the motherboard.

Its exactly the same sound card as the other computer, ive played around with the sample rate and quality with no luck.

4

Ok, thanks.

I have just made a test on my development machine, with a USB sound card actually, but also WDM. I can’t see (or hear) any problems. I’m attaching a screenshot of my settings.

We should first determine whether it is in fact the recording part (sound card -> software) that fails, or rather the encoding part (software -> output file).

You can easily check this by switching the input to a stream URL. I propose you try this one: http://sender.eldoradio.de:8000/128

If the stream recording is ok, the problem is in the audio recording part. If the stream is broken as well, the problem is the encoder.

wdmsettings.PNG

5

Hi Torben,

I tried running the stream through logger but no change im still getting the same recording as if it was a line-in input.

Do you think it’s the encoding then? If so where do i get one for MP3?

Thanks

6

If the stream fails as well, it’s most definitely the encoder part.

What format are you recording in? For MP3, you must download lame.exe. I’ll send you an e-mail with instructions.

7

Problem was resolved by updating lame.exe.

8

Yes the problem was resolved, thanks so much Torben he was a great help and very professional in resolving the problem.

Nothing wrong with the software, it was lame encoder that was the problem, but found a compatible encoder and works fine now.